SHIPPING & PAYMENT
DELIVERY AND RETURNS
All deliveries are made with global package delivery companies UPS or DHL. The orders are shipped from our warehouse in Italy to your delivery address. Please note that shipments to post office boxes will generally not be delivered.
Orders are processed from Monday to Friday, from 9 to 11 in the morning. Please notice that orders which are placed Friday afternoon, Saturday and Sunday will be processed on Monday morning. Express orders that are placed on Thursday afternoon are going to be processed and sent out on Friday. Since UPS/DHL is not working during the weekend, these orders will generally reach you after the weekend. Please be also aware that even orders within Italy that are placed on Thursday afternoon will arrive at the delivery address after the weekend in general.
Estimated transit time after dispatch:
European Union: 1-5 working days. As soon as the parcel leaves our warehouse, you will receive an automatic E-Mail with the UPS/DHL tracking number to follow the status of the delivery.
Other Countries: 5 to 10 working days. Please be aware that in case of deliveries outside European Union orders are processed but they are not shipped on the same day. The parcels have to pass customs before we can send them out. This usually takes around 3/4 days. For this reason, it usually takes more or less 10 days before the parcel gets to you. The Philipp Group S.r.l.s. shall not be held responsible for delays in shipments caused by international customs issues or any other circumstances beyond the control of the company.
The Free Shipping is only available in EU for standard deliveries on orders over €90.
From time to time we run EU or worldwide free shipping promotions. To be notified by E-Mail, simply sign up to our newsletter. Please be aware that free shipping promotions will be applied to your order in the payment section.
Duties and Taxes
All shipments outside European Union may be subject to import charges, which are the responsibility of the purchaser. We cannot predict what your particular charges may be. For more information regarding your country's customs policies, please contact us.
Caring Cocktail ships to the following destinations on a DDP (Delivery Duties Paid) basis: European Union, USA, Canada, China, Bahrain, Hong Kong, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, South Korea, Oman, Peru, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan, Thailand, Vietnam, Malaysia, U.A.E, Japan, Mexico.
This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery. The price you see is the price you pay.
The information on the credit card (number of the card, expiry date etc.) are forwarded automatically via a coded security system to the Paymaster without Philipp Group S.r.l.s. or any third party having any kind of access to this data. Even in the event of a possible refund, the complete credit card details cannot become known. This is why a refund is only possible on the card with which the purchase was originally made.
The financial information connected with credit card transactions (number of the card, expiry date etc.) are automatically forwarded with a coded message without Philipp Group S.r.l.s. or a third party having any access to them. Except in the event of a refund on possible returns, this information will never again be used. Please note that the credit card account is directly debited but the payment is under review by our service provider. We are not allowed to send out the order until the payment is verified. Please be also aware that with credit card payments the billing address and the delivery address must be both either within or outside EU.
Online security uses the security software SSL (Secure Socket Layer). This is an asymmetrical encoding method in the Internet that protects your credit card data from being overheard or manipulated whilst your credit card data is being transmitted. It is therefore impossible for any unauthorized person to read this data whilst it is being transferred in the Internet